Return Policy
Your Trip, Your Satisfaction Guaranteed
We stand behind the quality of our mushroom products and want you to be completely satisfied with your purchase. Our straightforward return policy ensures your peace of mind on every journey.
Return Policy Overview
At Zoomers, we are committed to providing you with the highest quality infused mushroom products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward return policy.
🍄 Important Notice
Due to the nature of our products and health regulations, certain restrictions apply to returns and exchanges. Please read our policy carefully before making a purchase.
What Can Be Returned
✓ Eligible for Return:
🔹 Unopened products in original packaging
🔹 Damaged during shipping – must be reported within 48 hours
🔹 Defective products – quality issues with our manufacturing
🔹 Wrong items sent – our shipping error
Not Eligible
✗ NOT Eligible for Return:
🚫 Opened products – for health and safety reasons
🚫 Expired products – past their expiration date
🚫 Products damaged by customer – mishandling or storage issues
🚫 Change of mind – after opening or consuming products
Return Timeframe
30 Days to Return
You have 30 days from the date of delivery to initiate a return.
Damaged Items
Report within 48 hours of delivery
Wrong Items
Report within 7 days of delivery
Quality Issues
Report within 30 days of delivery
Unopened Returns
Must be initiated within 30 days
How to Return Your Order
Step 1: Contact Us
Email us at support@primodistro.com with your order number, reason for return, and photos (if applicable).
Response within 24 hours
Step 2: Get Authorization
Once approved, we’ll send you a Return Authorization (RA) number and detailed return instructions, including a prepaid shipping label if applicable.
Authorization Required
Step 3: Package & Ship
Securely package the item in its original packaging, include the RA number, and ship using the provided label or method specified.
Original Packaging Required
Step 4: Receive Refund
Once we receive and inspect your return, we’ll process your refund within 5-7 business days to your original payment method.
5-7 Business Days
Refunds
💎 Processing time: 5-7 business days after we receive your return
💳 Refund method: Original payment method used for purchase
📫 Shipping costs: Non-refundable unless item was damaged or incorrect
⚖️ Partial refunds: May apply if item shows signs of use or damage
Note: Refunds are issued in the same currency and method as the original purchase.
Exchanges
We offer exchanges for:
🔄 Wrong items sent by us
📦 Damaged products during shipping
⚠️ Defective items
🍄 Different flavor preferences (unopened only)
Fast Track:
For damaged/wrong items, we may send replacement before receiving return.
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email Support
support@primodistro.com
Business Hours
Monday – Friday
9 AM – 6 PM PST
Response Time
Within 48 hours
Important Notes
🛡️ Health & Safety
For health and safety reasons, we cannot accept returns of opened or partially consumed products.
📅 Expiration Dates
Please check expiration dates upon receipt. We cannot accept returns of expired products unless they arrived expired.
🌡️ Storage Conditions
Products must be stored according to package instructions. Damage due to improper storage is not covered.
🔬 Quality Guarantee
All products undergo rigorous testing. Lab reports are available for verification of quality and potency.
📦 Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to our error.
🏷️ Final Sale Items
Clearance and promotional items may be final sale – check product page for details.
Note: This policy is subject to change. Please check for updates before initiating a return.
Ready to Shop with Confidence?
Experience premium quality mushroom products with our hassle-free return policy. Your satisfaction is our priority on every psychedelic journey.